Contact Wan 3.0 — Support, Billing, and Partnership Inquiries
If you need help with Wan 3.0, use the contact options below and include enough context for a faster answer. The most useful messages describe your use case, your plan, what happened, and what outcome you need.
Email support
For account, billing, or general product questions, email support@wan3pro.video. If you are reporting a bug, include screenshots, your account email, and the approximate time of the issue.
Response time: we typically reply within 24 business hours (Monday–Friday, UTC). Billing and refund requests are prioritized.
Refund requests
To request a refund, email support@wan3pro.video within 7 days of purchase with your order ID, as long as no credits from that purchase have been used yet. See the full Refund Policy for eligibility, technical-failure coverage, and subscription rules.
What to include in your message
- The page or workflow you were using
- The generation mode or prompt type involved
- Whether the issue is about billing, quality, speed, or account access
- Any deadline or campaign context that changes priority
Before you contact us
The fastest answers are often already on the site:
- Documentation for setup and usage
- Pricing for plans and credit logic
- FAQ for common pre-sales and workflow questions
- Blog for deeper tactical guides
Partnership and business inquiries
If your team wants to discuss a larger workflow, repeat production needs, or integration questions, email support@wan3pro.video with the subject line Business Inquiry.
Response expectations
Clear, specific messages get resolved faster. If your note is tied to a failed generation or billing event, send the relevant details in the first message so the team can investigate without extra back-and-forth.